What our Customers say...


I highly recommend SERVPRO. They responded the same day within an hour in fact and put me at ease with knowledge and direction. They are well known and respected and assisted me with next steps in the process with my insurance claim. The Team that came out to remove the carpet and access the full damage were excellent and hard working! They took care of removing disposables and kept me up to date on what they were doing along each step in the process. The follow up is excellent and also very appreciated!

We had a basement flood due to hot water heater letting go! We worked with Dean Mattos who responded within hours of the call for help. His hardworking experienced crew got rid of the water , removed all the damaged walls in no time ! Then Dean coordinated the services of an asbestos removal and remediation team to remove the old tile floor.. again , courteous and hardworking ! Working with Dean and his crew made an unfortunate problem bearable and it was such a pleasure working with them ! Professional , expedient and courteous every step of the way. I would highly recommend SERVPRO and this team !!!

SERVPRO representative Dean was. ON IT !! Didn’t have to worry about anything

Dean and his team came in and were able clean out years of dirt, dust and mold. They were fast and courteous and will gladly recommend them to anyone needed help with a ‘dirty’ job!

Very professional, clean and prompt. As a owner of construction company A&J remodeling, I'm extremely conscience of detail and Dean with SERVPRO did his job with ease and great professionalism, as far as the 2 gentleman who did the demo, they were very professional and respectful while in my home, thank you for your clean and prompt service

Dean and his Crew did a great job addressing all my concerns and making sure they cleaned up all the water damage from my recent misfortune.

We had water damage from a leaking toilet that cause mold to grow underneath our floor and in the basement ceiling. From the beginning to the end of the water mitigation and Mold remediation process Dean and his team were exceptional. Dean came to our home to assess the project and assisted us by working closely with our insurance agent. There was a cap on our insurance policy for mold, but Dean was able to get us additional money for repairs since the mold was caused by the water damage. The mold remediation process was organized and clean, his team blocked off the rooms and removed everything that was water damaged. They remediated the mold and placed air scrubbers around our home to ensure our safety. I would highly recommend Dean and his team for their superior and outstanding customer service! Thank you for making our home safe for our family!

Dean was amazing. Very thorough and work well with my insurance company.

I recommend Dean Cooper ! I am 5 hours away from the property that needed immediate assistance. Dean kept me informed and at ease while as I unable to be on the scene. A welcome bonus to a high stress situation was Dean's calm positive demeanor. SERVPRO was prompt, thorough and professional.

SERVPRO was prompt with their response and didn’t waste any time in helping with our water damage. Would highly recommend.

Dean and his team were great and worked hard to do the job quickly and completely. I was very impressed at the attention to detail as well as put at ease with their calming, friendly, and supportive personalities. I would absolutely use them again if I ever need to!

The guys are SERVPRO we’re great! They were completely transparent and thoughtful and honest and professional. I was completely hands off while they came in and packed and removed our families belongings before removing the water and all of the damage! Knowing they were completely handling that aspect of the flood and damage allowed me to tend to my family and start looking down the road for the next steps in the process! Not only would I use them again, I would also recommend them to anyone else! Thanks Dean and Richard!

A SERVPRO GM (Chris G) arrived in my flooded basement in less than an hour to assess our situation. PM Ken W and his crew removed all water, wall to wall carpet and affected baseboard. Basement was left very clean with no standing water with industrial fans and dehumidifiers. They treated our stuff like it their own. Very satisfied.

I have had nothing but positive experiences in dealing with SERVPRO of Cranston whether on a personal or professional level. They are responsive and thorough in the work that they perform.

Earlier this year our worst home repair nightmare unfolded into a major code red. We started hearing our furnace struggling but with the longest and deepest cold spell of the winter underway, there was nothing to do but pray that it would keep working, unfortunately those prayers went unanswered and the furnace stopped working in the middle of zero degree temperatures. With plumbers and our oil delivery company saying the job required 4-5 people to shut our system down and then to disassemble and then remove/replace our furnace, best they could do is put us on a wait list for 6 or 7 days, we assumed our home was in for an ugly mess....pipes would freeze, followed by burst pipes, flooded rooms and everything else bad that follows. Luckily, our fate changed as Frank and his team at SERVPRO cane to our rescue. Within 45 minutes, Green and orange SERVPRO utility vans arrived in our driveway and unloaded large industrial size heaters as well as portable heat blowers for crawl spaces. SERVPRO kept our home at a balmy 75 degrees despite the sub zero temperatures outside. Pipes never froze and the furnace was replaced in 6 days with little drama. We didn’t even have to vacate our home to seek shelter. If Frank hadn’t responded so swiftly, the pipe freeze would had set and there would have been no return. We can’t thank SERVPRO enough.

The work they did on water damage in my house was amazing. Professional, went out of their way to take care of everything.....especially my children. Made everything seamless.

We had water damage to one whole side of the house from a faulty gutter. Bedroom ceilings and wall, mold in the bathroom, hardwood damage in the kitchen. SERVPRO came in, assessed the damage, worked with our insurance company, and managed the whole thing expeditiously and flawlessly. Being a contractor myself, I appreciate their attention to detail and thoroughness. Special thanks to Chris for seeing the project from start to finish. When I have needs going forward, I will not hesitate to call them again!

This was my third project with SERVPRO. They assisted with the packout of personal belongings and put them into storage. Upon completion of the renovation the items were returned in good condition. The crews showed up on time and were careful not to damage the newly renovated space. Very easy to communicate with. I have no reservations about using them in the future.

Frank and his team runs first class operation. When something goes wrong they will get you back to normal as quickly as possible.

Quick and super friendly and informative service! I highly recommend.

SERVPRO is quick, polite and experienced, we highly recommend them!

After a heavy rainfall we realized there was a crack in our foundation which left a ton of water in our basement. SERVPRO to the rescue they came, sucked up all the water and dried the floor.

They have been my emergency response solution for years and have become a truly trusted partner.

We were referred to SERVPRO after a severe storm came through our town and we had no idea where to start.  We couldn't have done it without them.  They provided excellent customer service.  Thank you.

I was very satisfied with the work performed by SERVPRO.  They gave great customer service and the process was seamless. Thank you.

I could not have asked for any better of an experience.  They were caring and treated my home as if it was their own during this tragic time. 

The team was great to work with.  They did a great job with putting our facility back together after having to tear what seemed to us everything and restored it back to normal conditions.  We had a great experience. 

We couldn't have asked for better service.  The team arrived and begin clean up and getting things ready for clean up.  The contractor was very polite and rebuild went smoothly. 

SERVPRO was very professional and polite. They responded quickly to the job and began clean up.  The process was very seamless.  We could not have asked for better service. 

SERVPRO was a great company to work with for our restoration emergency.  They were professional and polite.  They were always on time and work done was great.  Thank You!

SERVPRO was great to work with. They were very professional and ensured our business was back up and running promptly.  The team was very polite.  Great service. 

SERVPRO was great to work with.  They did an excellent job on rebuild and ensuring our property was safe.  The debris was spread throughout the yard and tree fallen on the roof and never had to worry about anything.  They took care of it all.

Great experience from the team at SERVPRO.  They were very caring and we never had to worry about anything.  They cleaned the mold in our home and ensured us it was safe when returning. Thank you!

We had a great experience with SERVPRO. They were very polite and professional.  They always had a crew on site daily and we never got behind.  Great experience!

SERVPRO was great to work with.  They showed up quickly to our facility and got started.  They professionally cleaned the area and belongings.  Great customer service from a great team. 

SERVPRO was very easy to communicate with. They showed up to our damage quickly and ensured all the work was done efficiently. The process was very easy. 

We were very satisfied with the service from SERVPRO. We could not have asked for anything better.  They were very caring and ensured all the work was done in a timely manner. 

We are very satisfied with the service SERVPRO performed.  They were very professional and we were able to get back up and running quickly. Thank you!

We are very grateful for the team at SERVPRO.  They came to the rescue and saved us a lot of time and work.  They made sure our home was protected from future damages as they began clean up. Thank you!

SERVPRO did a great job at working on our commercial property ensuring we could open quickly.  They were very professional and knowledgeable.  The team was awesome to work with.  Thank you.

SERVPRO was a great company to work with during a tragic time in our community.  They were there quickly and began clean up.  They put a tarp o our roof to ensure no future damages would occur.  Great Experience. 

SERVPRO was a great company to work with during our restoration emergency.  The technicians were very caring and I would recommend to any of our family and friends. 

Very Satisfied!

Wilson and Zach were sensational!

This letter is to thank you for the prompt and efficient service your company provided me last week when I needed your services. 

I particularly want you to know that Logan Bailey was very efficient and so helpful. Logan made this experience bearable and he gets five stars from me. 

Fast responsive time and cleanup. Extremely pleased with service!

Much better than I assumed. Clean and professional!


Thank you for your donation of 4 tickets to the Providence Bruins which we received last week. We are so grateful to have many kindhearted supporters within the community helping us continue our mission. Please know that you are counted among them. 

Sincerely, Providence Ronald McDonald House Staff & Volunteers

The staff was very professional and neat. Production staff did an excellent job cleaning and removing all damaged materials. I would recommend SERVPRO of Providence again if more services are needed. Thank you!

I want to thank you so much for all that you did to make the golf tournament a great success. From donating bags, to the cost of printing, to the closest to the pin contest and finally to a truck with some strong young people to load and unload it! I can't tell you how much that means to us. You are a true friend of JDRF and we couldn't do it without you. So thank you from the bottom of my heart! I can't wait for next year!

CJ and Heather were great to work with!

As you know, over the past year our renowned university has relied on SERVPRO of Providence to help us address several floods on campus. SERVPRO has always responded in a timely manner; with appropriate equipment and staff, regardless of day or time. Work scope was always discussed and agreed on prior to implementation. Itemized billing confirmed the scope was always followed. Our university will continue to rely on SERVPRO of Providence in the future when restoration and cleaning services are needed. Thank you!

I was very impressed with CJ, he's a very polite and professional young man. I thought he was older because he came across with such confidence, (his father should be proud). I would call CJ and SERVPRO of Providence anytime if need be.

Mirtala, in particular, was WONDERFUL in every way! The other three gentlemen were excellent, particularly Alex!

Andres and Francisco were great!

The men were very thorough and neat. I'd recommend them to friends.

The crew has been very helpful throughout the whole process.

It seems everyone has a job and job description, they explained everything before they did anything. I wouldn't change a thing. When I voiced concern about the attic insulation they took appropriate steps to investigate my concern and agreed and proceeded appropriately. 

Chris, Just wanted to thank you so very much for the incredible service I am receiving from SERVPRO. You were so efficient and sweet, you took a very stressful situation and made it a pleasure. I wasn’t here when the crew came but my family told me they were excellent and had a good deal of work to do moving larger things around. I simply cannot thank you and the entire staff enough. God bless!

Andres and Alex did a great job. We are extremely pleased with the work done!

All were professional & courteous.

The team that came to our home, including the estimator/supervisor was awesome!

Fantastic Job! The crew was polite and respectful at all times. I would recommend you guys to all of my friends. Job Well Done!

I highly recommend SERVPRO services. Thank You.

Sal & Stan did a great job. Good suggestions and flexible to changing schedules. Great Job!

Jim Lawrence was prompt, complete and responsive to process and follow up questions.

Exceptional work, Terrific Crews! 

We felt very fortunate to have your help at a time that we were freaking out!

Robert and Mirtala dug out everything in my basement on a day that was over 90 degrees with a dew point over 70 degrees. I cannot think of worse conditions under which to do the job. Knowing the items were worth damages money for me, they were careful to make sure I got pictures of everything they brought up. They were as meticulous at the end f a miserable day as they were at the very beginning. They deserve something extra for working under those awful conditions.  Robert and another gentleman (I didn’t get his name) worked longer than anticipated because of peeling paint n the basement walls. They pressure washed the entire basement and cleaned up everything thoroughly.  Richard and Mirtala come back and painted the basement. Richard explained everything in detail that they had done and why. All appropriate machines were put in place to dry out the basement. Harlos Guerrero, the Project Manager, explained everything to me to make sure I understood the process and the papers were signed. He and his office were very prompt, clear and accommodating in calling me with scheduling all that needed to be done.  Every single person was eminently professional and courteous.