What our Customers say...

Water Damage Testimonials

I highly recommend SERVPRO. They responded the same day within an hour in fact and put me at ease with knowledge and direction. They are well known and respected and assisted me with next steps in the process with my insurance claim. The Team that came out to remove the carpet and access the full damage were excellent and hard working! They took care of removing disposables and kept me up to date on what they were doing along each step in the process. The follow up is excellent and also very appreciated!

We had a basement flood due to hot water heater letting go! We worked with Dean Mattos who responded within hours of the call for help. His hardworking experienced crew got rid of the water , removed all the damaged walls in no time ! Then Dean coordinated the services of an asbestos removal and remediation team to remove the old tile floor.. again , courteous and hardworking ! Working with Dean and his crew made an unfortunate problem bearable and it was such a pleasure working with them ! Professional , expedient and courteous every step of the way. I would highly recommend SERVPRO and this team !!!

Dean and his Crew did a great job addressing all my concerns and making sure they cleaned up all the water damage from my recent misfortune.

Dean was amazing. Very thorough and work well with my insurance company.

SERVPRO was prompt with their response and didn’t waste any time in helping with our water damage. Would highly recommend.

The guys are SERVPRO we’re great! They were completely transparent and thoughtful and honest and professional. I was completely hands off while they came in and packed and removed our families belongings before removing the water and all of the damage! Knowing they were completely handling that aspect of the flood and damage allowed me to tend to my family and start looking down the road for the next steps in the process! Not only would I use them again, I would also recommend them to anyone else! Thanks Dean and Richard!

A SERVPRO GM (Chris G) arrived in my flooded basement in less than an hour to assess our situation. PM Ken W and his crew removed all water, wall to wall carpet and affected baseboard. Basement was left very clean with no standing water with industrial fans and dehumidifiers. They treated our stuff like it their own. Very satisfied.

Earlier this year our worst home repair nightmare unfolded into a major code red. We started hearing our furnace struggling but with the longest and deepest cold spell of the winter underway, there was nothing to do but pray that it would keep working, unfortunately those prayers went unanswered and the furnace stopped working in the middle of zero degree temperatures. With plumbers and our oil delivery company saying the job required 4-5 people to shut our system down and then to disassemble and then remove/replace our furnace, best they could do is put us on a wait list for 6 or 7 days, we assumed our home was in for an ugly mess....pipes would freeze, followed by burst pipes, flooded rooms and everything else bad that follows. Luckily, our fate changed as Frank and his team at SERVPRO cane to our rescue. Within 45 minutes, Green and orange SERVPRO utility vans arrived in our driveway and unloaded large industrial size heaters as well as portable heat blowers for crawl spaces. SERVPRO kept our home at a balmy 75 degrees despite the sub zero temperatures outside. Pipes never froze and the furnace was replaced in 6 days with little drama. We didn’t even have to vacate our home to seek shelter. If Frank hadn’t responded so swiftly, the pipe freeze would had set and there would have been no return. We can’t thank SERVPRO enough.

The work they did on water damage in my house was amazing. Professional, went out of their way to take care of everything.....especially my children. Made everything seamless.

We had water damage to one whole side of the house from a faulty gutter. Bedroom ceilings and wall, mold in the bathroom, hardwood damage in the kitchen. SERVPRO came in, assessed the damage, worked with our insurance company, and managed the whole thing expeditiously and flawlessly. Being a contractor myself, I appreciate their attention to detail and thoroughness. Special thanks to Chris for seeing the project from start to finish. When I have needs going forward, I will not hesitate to call them again!

Fast responsive time and cleanup. Extremely pleased with service!

The staff was very professional and neat. Production staff did an excellent job cleaning and removing all damaged materials. I would recommend SERVPRO of Providence again if more services are needed. Thank you!

As you know, over the past year our renowned university has relied on SERVPRO of Providence to help us address several floods on campus. SERVPRO has always responded in a timely manner; with appropriate equipment and staff, regardless of day or time. Work scope was always discussed and agreed on prior to implementation. Itemized billing confirmed the scope was always followed. Our university will continue to rely on SERVPRO of Providence in the future when restoration and cleaning services are needed. Thank you!

I was very impressed with CJ, he's a very polite and professional young man. I thought he was older because he came across with such confidence, (his father should be proud). I would call CJ and SERVPRO of Providence anytime if need be.

Chris, Just wanted to thank you so very much for the incredible service I am receiving from SERVPRO. You were so efficient and sweet, you took a very stressful situation and made it a pleasure. I wasn’t here when the crew came but my family told me they were excellent and had a good deal of work to do moving larger things around. I simply cannot thank you and the entire staff enough. God bless!

Robert and Mirtala dug out everything in my basement on a day that was over 90 degrees with a dew point over 70 degrees. I cannot think of worse conditions under which to do the job. Knowing the items were worth damages money for me, they were careful to make sure I got pictures of everything they brought up. They were as meticulous at the end f a miserable day as they were at the very beginning. They deserve something extra for working under those awful conditions.  Robert and another gentleman (I didn’t get his name) worked longer than anticipated because of peeling paint n the basement walls. They pressure washed the entire basement and cleaned up everything thoroughly.  Richard and Mirtala come back and painted the basement. Richard explained everything in detail that they had done and why. All appropriate machines were put in place to dry out the basement. Harlos Guerrero, the Project Manager, explained everything to me to make sure I understood the process and the papers were signed. He and his office were very prompt, clear and accommodating in calling me with scheduling all that needed to be done.  Every single person was eminently professional and courteous.